Help
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Orders
Sales
Returns
Shipping

Orders

1. How can I ask a question about my order?

Any questions regarding order status should be directed to the retailer from which the product was purchased. Retailer contact details can be found in your purchase history. 

2. What are the payment options at Getdeals?

Getdeals accepts payments from Visa and MasterCard. At this time, the purchaser must have an Australian billing address.

3. How can I check the status of my order?

To view the status of your order make sure you’re logged into your Getdeals account and select “Purchase History” from the drop down menu

4. Can my order be modified after it has been placed?

No, once an order has been placed and payment has been received, it cannot be cancelled. 

Sales

1. How do I buy the current deal?

Easy, simply Sign Up to become a Getdeals Member and click ‘Get this deal’ button to place the item in your checkout. 
Once you have submitted your billing options and clicked ‘Submit Purchase’ your credit card will be charged and a confirmation email and receipt will be sent to you.

2. Are there any additional fees or charges?

No, once you have purchased a product from Getdeals there are no additional charges. All shipping and handling fees are calculated as the final purchase price and will be indicated.

3. When will Getdeals charge me?

Your credit card will be charged once your purchase is confirmed from the checkout. You will be notified by email within 24 hours with a confirmation and receipt.

4. I accidentally deleted my receipt and confirmation email.

You can view your purchases online at any time by Signing in to your Account. Sign In > Account Information >. Alternatively, check your deleted folder in your email account. If it’s not there, email support@getdeals.com.au and request to have your receipt re-sent.

Returns

1. What is Getdeals return policy.

In some circumstances you may return a product. Please check the Terms and Conditions to see if your item is eligible for return.

Shipping

1. What is Getdeals Shipping Policy

Items are delivered with Australia Post and are shipped within 5-7 business days. Please note we ship to Australia only.